Blackbaud Status

May 3, 2024

Active Issue Alert – Blackbaud NetCommunity - Request Entry-000527984

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 3, 07:53 EDT

Investigating - We have identified an issue impacting a subset of NetCommunity customers in our US datacentre, causing timeout or gateway errors when attempting to log in to the service. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
May 3, 04:53 EDT

May 2, 2024

No incidents reported.

May 1, 2024

Active Issue Alert – Raiser's Edge NXT - 000527520

Resolved - An issue impacting a subset of customers where donation forms may not load is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 1, 12:18 EDT

Investigating - We have identified an issue where a subset of customers are experiencing an issue where donation forms may not load. We are actively working on a fix and will have it implemented as soon as possible. Please continue to reference this page for updates.
May 1, 11:02 EDT

Issue Alert – Blackbaud Fundraiser Performance Management - 000527588

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 1, 12:02 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 1, 11:35 EDT

Update - We are continuing to investigate this issue.
May 1, 11:01 EDT

Investigating - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 1, 10:58 EDT

Active Issue Alert – Raisers Edge NXT- Request Entry-000527520

Resolved - An issue impacting a subset of customers where donation forms may not load has been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 1, 09:32 EDT

Update - A fix has been implemented and we are monitoring the results. The next update is due at 10 am EST.
May 1, 01:20 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 1, 01:07 EDT

Update - We are continuing to work on a fix for this issue.
May 1, 00:41 EDT

Update - We have identified an issue where a subset of customers are experiencing an issue where donation forms may not load. We are actively working on a fix and will have it implemented as soon as possible. Please continue to reference this page for updates.
Apr 30, 23:28 EDT

Update - We are continuing to work on a fix for this issue.
Apr 30, 23:27 EDT

Update - We have identified an issue where a subset of customers are experiencing an issue where donation forms may not load. We are actively working on a fix and will have it implemented as soon as possible. Please continue to reference this page for updates.
Apr 30, 23:26 EDT

Identified - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 30, 23:14 EDT

Apr 30, 2024

Active Issue Alert – Raiser's Edge NXT - 000527508

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 30, 20:33 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 30, 20:20 EDT

Apr 29, 2024

Active Issue Alert – Financial Edge NXT & Raiser's Edge NXT- 000527261

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 29, 19:12 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 29, 18:50 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 29, 18:32 EDT

Active Issue Alert – Blackbaud Guided Fundraising™ - #000527058

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 29, 11:40 EDT

Update - We have identified an issue impacting some of our customers causing errors when attempting to log in. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Apr 29, 10:14 EDT

Identified - We have identified an issue impacting some of our customers causing errors when attempting to log in. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Apr 29, 10:13 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 29, 09:39 EDT

Active Issue Alert – JustGiving® from Blackbaud® - 000527046

Resolved - An issue impacting some of our customers causing a delay in charity reporting updates is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 29, 11:38 EDT

Identified - We have identified an issue impacting some of our customers causing a delay in charity reporting updates. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Apr 29, 09:20 EDT

Active Issue Alert – Blackbaud ID – Multiple Products - 000525013

Resolved - We are no longer seeing widespread customer impact due to this issue and have seen user login and MFA activity return to pre-incident levels. We will be marking this incident as resolved.

If you continue to have an issue logging in, please chat with our Support team to review other potential causes.

As a final reminder, customers receiving the "Oops something went wrong" error should review and apply changes for their networking systems:
https://kb.blackbaud.com/knowledgebase/articles/Article/192072
Apr 29, 11:30 EDT

Update - We are seeing a greatly reduced number of login issues today, but continue investigating the "Oops something went wrong" errors occurring for a small subset of users. The next scheduled update is 04/29/24 at 11 AM ET.

Customers receiving the "Oops something went wrong" error should review and apply changes for their networking systems: https://kb.blackbaud.com/knowledgebase/articles/Article/192072
Apr 26, 17:14 EDT

Update - Customers who are continuing to experience "Oops something went wrong" error should review and apply changes for their networking systems: https://kb.blackbaud.com/knowledgebase/articles/Article/192072
Reports of users experiencing 'wrong error codes' have decreased and Engineers are continuing to triage issues as they are raised. The next scheduled update is 04/26 at 5PM ET.
Apr 26, 11:26 EDT

Update - Engineers continue investigating the "Oops, something went wrong" error that are impacting a small subgroup within Email/Password users authenticating with MFA and continue to triage issues as they are raised. The next scheduled update is 04/26 at 11AM ET.
Apr 25, 16:38 EDT

Update - We have deployed an updated Recovery Phone Number option for users of Mobile authenticator applications who have previously configured a recovery phone number. Mobile auth app users receiving "wrong code" errors, or similar issues while entering their code, may use this self-serve option to reset their MFA.

We continue investigating the "Oops, something went wrong" error and will provide a further update later today. Engineers will provide the next update at 5:30PM ET. Please continue to reference this page for updates.
Apr 25, 15:39 EDT

Investigating - With looping issues addressed and "wrong code" errors decreasing, we are now seeing reports of the error "Ooops, something went wrong." We are working with our third-party vendor to resolve this as quickly as possible. The next update will be provided no later than tomorrow, 4/25/2024, at 10:30 AM EDT.
Apr 25, 00:09 EDT

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

Apr 25, 2024

Active Issue Alert – Financial Edge NXT - 000526527

Resolved - Some FE NXT users are not able to see bank account records on the Treasury, Bank accounts page. Follow the steps in https://kb.blackbaud.com/knowledgebase/articles/Article/204028 to verify users have the appropriate permissions and edit the bank security group to resolve.
Apr 25, 14:34 EDT

Update - Some FE NXT users are not able to see bank account records on the Treasury, Bank accounts page. Follow the steps in https://kb.blackbaud.com/knowledgebase/articles/Article/204028 to verify users have the appropriate permissions and edit the bank security group to resolve. Please continue to reference this page for updates.
Apr 25, 14:18 EDT

Update - Some FE NXT users are not able to see bank account records on the Treasury, Bank accounts page. User may work in database view in the interim. Please continue to reference this page for updates.
Apr 25, 14:00 EDT

Update - Some FE NXT users are not able to see bank account records on the Treasury, Bank accounts page. User may work in database view in the interim. Please continue to reference this page for updates.
Apr 25, 12:48 EDT

Update - Some FE NXT users are not able to see bank account records on the Treasury, Bank accounts page. User may work in database view in the interim. Please continue to reference this page for updates.
Apr 25, 12:25 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 25, 12:24 EDT

Apr 24, 2024

Active Issue Alert – Blackbaud ID – Multiple Products - 000525013

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 24, 20:26 EDT

Update - With looping issues addressed and "wrong code" errors decreasing, we are now seeing reports of the error "Ooops, something went wrong." We are working with our third-party vendor to resolve this as quickly as possible. The next update will be provided no later than tomorrow, 4/25/2024, at 10:30 AM EDT.
Apr 24, 16:45 EDT

Update - Some users of the MFA Mobile application continue receiving "Wrong code entered, please try again." If this message is received when entering the code from the "Blackbaud MFA" entry on the app, please contact Support for further assistance. Our engineers continue working both to resolve this issue and provide self-service access to MFA resets. Please continue to reference this page for updates.
Apr 24, 10:04 EDT

Update - We have resolved the issue related to users being returned to the sign-in page during their sign-in process, users who are still experiencing this issue on their systems should clear cache and cookies to see this issue resolved.

We are still investigating a root cause for the subset of users receiving "Wrong code entered, please try again." Users who have recently enrolled in MFA with a Mobile Application should use the code from the "Blackbaud MFA" entry on their devices. We expect our recovery code system will be available soon for users to reset their MFA connections to gain access to their accounts themselves. Further updates will be provided tomorrow 4/24/2024 at 10:30 AM EDT.
Apr 23, 15:15 EDT

Update - A small subset of Multi-factor authentication users continue to receive the following message when logging in "Wrong code entered, please try again."

If using an Authenticator application when receiving this message, enter the code from the new "Blackbaud MFA" entry. Our engineers continue working to resolve this issue as quickly as possible. Please continue to reference this page for updates. The next update will be available by 3:00 PM EDT.
Apr 23, 12:03 EDT

Investigating - A small subset of users continue to receive errors when attempting to login with Multi-factor authentication while using an Authentication Application. Users may receive the message "Wrong code entered, please try again."

If using an Authenticator application, check to see if there are 2 entries for Blackbaud. If so, try entering the code from the second entry. Our engineers continue working to resolve this issue as quickly as possible. Please continue to reference this page for updates.
Apr 23, 10:14 EDT

Update - A small subset of users continue to receive errors when attempting to login with Multi-factor authentication while using an Authentication Application. Users may receive the message "Wrong code entered, please try again."

If using an Authenticator application, check to see if there are 2 entries for Blackbaud. If so, try entering the code from the second entry. Our engineers continue working to resolve this issue as quickly as possible. Please continue to reference this page for updates.
Apr 23, 10:03 EDT

Update - A small subset of users continue to receive errors when attempting to login with Multi-factor authentication while using an Authentication Application. Users may receive the message "Wrong code entered, please try again", or the page goes back to the login screen. Our engineers are working to resolve this as quickly as possible. The next update will be no later than 10:00 AM EDT on Tuesday April 23.
Apr 22, 13:13 EDT

Monitoring - We are seeing fewer reports of this behavior and will continue to monitor this issue throughout the day. If using an Authenticator application, please ensure you only have one entry for Blackbaud and if not, please try to log in using each entry. If this issue is persisting for your users please contact support, and please continue to reference this page for updates.
Apr 22, 10:32 EDT

Update - We have identified an issue impacting some of our customers, causing errors when attempting to log in. When entering the Multi-factor authentication code, customers are seeing the message "Wrong code entered, please try again". If using an Authenticator application, please ensure you only have one entry for Blackbaud and if not, please try to log in using each entry. Our engineers are still diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Apr 22, 08:37 EDT

Update - We have identified an issue impacting some of our customers, causing errors when attempting to log in. When entering the Multi-factor authentication code, customers are seeing either the message "Wrong code entered, please try again", or the page goes back to the login screen. This can happen when using an Authentication App. Our engineers are still diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Apr 22, 07:38 EDT

Update - We have identified an issue impacting some of our customers, causing errors when attempting to log in. When entering the Multi-factor authentication code, customers are seeing either the message "Wrong code entered, please try again", or the page goes back to the login screen. This can happen when using either an Authentication App or the SMS Message option. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Apr 22, 06:45 EDT

Update - We have identified an issue impacting some of our customers, causing errors when attempting to log in. When entering the Multi-factor authentication code, customers are seeing either the message "Wrong code entered, please try again", or the page goes back to the login screen. This can happen when using either an Authentication App or the SMS Message option. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Apr 22, 05:36 EDT

Update - We are continuing to investigate this issue.
Apr 22, 05:21 EDT

Investigating - We diagnosed an issue that may prevent Google, Enterprise SSO, Multi-Factor Authentication, or Other users from signing in with their Blackbaud ID or using features in the solutions below. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.
Apr 22, 05:21 EDT

Active Issue Alert – Raiser's Edge NXT - 000526076

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 24, 20:13 EDT

Update - We have identified an issue impacting a subset of our RENXT customers. Users may experience a delay in refresh times for features within NXT Lists or Reporting. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 24, 14:03 EDT

Update - We have identified an issue impacting a subset of our RENXT customers. Users may experience a delay in refresh times for features within NXT Lists or Reporting. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 24, 13:28 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 24, 12:55 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 24, 12:12 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 24, 11:40 EDT

Apr 23, 2024

Apr 22, 2024

Apr 21, 2024

Active Issue Alert – Blackbaud Grantmaking - 000524994

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 21, 17:51 EDT

Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 21, 17:30 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 21, 17:01 EDT

Apr 20, 2024

No incidents reported.

Apr 19, 2024

Active Issue Alert – Raiser's Edge NXT - 000524829

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 19, 12:57 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 19, 12:57 EDT

Active Issue Alert – Online Express - 000524437

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 19, 08:36 EDT

Update - We have identified an issue impacting a subset Online Express customers based in our European datacentre. Customer are receiving a Script Error message when looking to access the Online Express plugin within Raiser's Edge database view. The error message will appear each time a new tab is selected, however selecting Yes, allows users to work within that tab. This issue is not donor impacting. Our engineers are working to diagnose the cause and provide a resolution. Please continue to reference this page for updates. The next update will be 4/19/2024 at 9:00 AM EST.
Apr 18, 18:19 EDT

Update - We have identified an issue impacting a subset Online Express customers based in our European datacentre. Customer are receiving a Script Error message when looking to access the Online Express plugin within Raiser's Edge database view. The error message will appear each time a new tab is selected, however selecting Yes, allows users to work within that tab. This issue is not donor impacting. Our engineers are working to diagnose the cause and provide a resolution. Please continue to reference this page for updates. The next update will be at 5:00 PM EST.
Apr 18, 12:14 EDT

Update - We have identified an issue impacting a subset Online Express customers based in our European datacentre. Customer are receiving a Script Error message when looking to access the Online Express plugin within Raiser's Edge database view. The error message will appear each time a new tab is selected, however selecting Yes, allows users to work within that tab. This issue is not donor impacting. Our engineers are working to diagnose the cause and provide a resolution. Please continue to reference this page for updates. The next update will be at 12:00 PM EST.
Apr 18, 08:30 EDT

Update - We have identified an issue impacting a subset Online Express customers based in our European datacentre. Customer are receiving a Script Error message when looking to access the Online Express plugin within Raiser's Edge database view. The error message will appear each time a new tab is selected, however selecting Yes, allows users to work within that tab. This issue is not donor impacting. Our engineers are working to diagnose the cause and provide a resolution. Please continue to reference this page for updates.
Apr 18, 08:26 EDT

Update - We have identified an issue impacting a subset Online Express customers based in our European datacentre. Customer are receiving a Script Error message when looking to access the Online Express plugin within Raiser's Edge database view. The error message will appear each time a new tab is selected, however selecting Yes, allows users to work within that tab. This issue is not donor impacting. Our engineers are working to diagnose the cause and provide a resolution. Please continue to reference this page for updates.
Apr 18, 08:07 EDT

Update - We have identified an issue impacting a subset Online Express customers based in our European datacentre. Customer are receiving a Script Error message when looking to access the Online Express plugin within Raiser's Edge database view. The error message will appear each time a new tab is selected, however selecting Yes, allows users to work within that tab. This issue is not donor impacting. Our engineers are working to diagnose the cause and provide a resolution. Please continue to reference this page for updates.
Apr 18, 07:33 EDT

Update - We have identified an issue impacting a subset Online Express customers based in our European datacentre. Customer are receiving a Script Error message when looking to access the Online Express plugin within Raiser's Edge database view. The error message will appear each time a new tab is selected, however selecting Yes, allows users to work within that tab. Our engineers are working to diagnose the cause and provide a resolution. Please continue to reference this page for updates.
Apr 18, 06:46 EDT

Update - We have identified an issue impacting some Online Express customers. Customer are receiving a Script Error message when looking to access the Online Express section with Raiser's Edge database view. Our engineers are working to diagnose the cause and provide a resolution. Please continue to reference this page for updates.
Apr 18, 06:19 EDT

Update - We are continuing to investigate this issue.
Apr 18, 05:51 EDT

Investigating - We have identified an issue impacting some Online Express customers. Customer are receiving a Script Error message when looking to access the Online Express section with Raiser's Edge database view. Our engineers are working to diagnose the cause and provide a resolution. Please continue to reference this page for updates.
Apr 18, 04:49 EDT

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